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FAQs

Got a question?

We've shared some of our most frequently asked questions to help you out! If you don't see your question here, drop us a line using our Contact Us form.

Balloons

All our balloons are sold deflated but all kits come with a hand pump.

Worry not, for we have done all the hard work and left the fun part for you! Who does not love a visual demonstration🤷‍♀️

ACTIONS speak louder than WORDS so watch our easy simple tutorial's. Head over to our YouTube channel .

Want a private tutorial? Send an email to info@lilytheswan.com and we will be in touch.

It depends on a couple of things; garland size, experience, inflation tools and working with other materials like flowers.

If you've made one before, you can finish within an hour. If it's your first balloon garland and aren't used to many DIY projects, we recommend giving yourself 2-3 hours to make your garland at your own pace. Set aside enough time before your party to complete it stress free! While at it, put on some 🎶 , it makes the time go faster.

o  Tips & Hints ✏️ :

- Have a buddy help you out! The more helping hands the better. Have one-person pump, while the other ties and attaches.

- You can make your garland the night before! Store it indoors, away from sunlight until the day of event.

- Purchase an electric pump – This speeds up the process but takes away the arm workout 💪

With latex balloons, inflate until just before you start seeing a pear shape🍐. Once you see the pear, you’ve gone too far, let some air out till the balloon is round again. Before tying, you can deflate some air by pressing the base of the balloon on a flat clean surface or into your body to achieve a rounder shape.

For foil balloons, you should inflate until the seams of the ridges are just smoothened out and then STOP to avoid popping.

Checkout our YouTube Chanel for more information.

We recommend no more than 48hours prior to event to ensure they look the best at your event. Please ensure you store inflated balloons out of direct sunlight. For outdoor installations, prepare 48 hours in advance but keep indoors until ready for use. Latex balloons oxidise when exposed to sunlight.

Your Balloon Garland can be hung on a wall using the command hooks provided. Using a frame or balloon arch? You might want to use fishing line to secure your garland instead. Click here for a visual demonstration.

Balloons are flexible so try swapping balloons around but be careful not to pop them.

For bigger spaces insert single balloons into space and secure with glue dots provided. They are extremely adhesive so be certain where you want to put them!

For smaller spaces, you can use the smaller balloons by either forming clusters and securing them in place with glue dots, fishing line or modelling balloons. If you have bought a luxe kit, then you can also use flowers as fillers.

Checkout YouTube Chanel for a visual demonstration.

There are a few things that affect how long a balloon lasts after being inflated. It goes without saying that with balloons, their lifetime is affected by the condition they are in. They will last the longest (2-7weeks), if you keep them indoors with no direct sunlight, air conditioning or adverse heating running in the room to avoid them oxidising.

When balloons are oxidised, they will lose their natural shine and become matte and dull in appearance, confetti balloons will become cloudy. Balloons will also shrink faster on a cold winter night or in a room with air conditioning.

Balloons filled with air last longer than those filled with helium and latex balloons can be treated with Hi-Float to make them last longer.

With outdoor installation, balloons may oxidise as quickly as half an hour and some balloons may pop randomly on a really hot day or in a hot room. Generally, you can only assume outdoor garland to last for the day.

To prolong their life, we recommend keeping pre-inflated balloons in a sealed balloon transport bag until they are used.

All our balloons are sourced from the best suppliers in the industry. Balloons are very fragile and delicate and so must be treated with great care. Avoid over inflating balloons, handling with sharp objects and nails. Keep out of direct sunlight and handle with care.

Hereat LTS we understand that sometimes mistakes happen and balloons sometimes pop, it happens to the best of us! We have got you covered, check for the bag labelled “Extras”. Just swap the balloons out, we won’t tell if you don't🤐 . Discard broken balloon pieces immediately and more importantly, PROPERLY (see below for proper disposal).

⚠️ Deflated latex balloons are a choking hazard for young children under 8yrs.

This happens due to oxidation. The latex reacts the UV light from the sun which in turn changes the appearance of the balloon to a cloudy or velvety finish. Balloon shine will reduce the reaction oxidation however this process does not stop the oxidation process bur rather only slows it down.

This is when one balloon is stuffed into another to create a custom colour. You can find out more on this and other Balloon Lingo on our YouTube Channel.

Our latex balloons are made from 100% natural biodegradable latex with no added fillers. The latex is produced from plants and trees, allowing it to decompose back into the environment after use. We encourage you to dispose of latex balloons in your household waste where they will decompose in landfill overtime.

For more information please see our balloons and the environment page here .

Foil balloons are not biodegradable; however, they can be reused multiple times and should be recycled once worn out.

Balloons can last for years if stored properly. Please keep balloons away from continuous exposure to extreme temperatures and in an air tight bag.

We use Faux Flowers.

Of course! Making your DIY Balloon Garland is part of the fun! And the entire family can join in! The more helping hands the better! However, please supervise children at all times. Balloons are not toys and can pose a choking hazard to young children.

To be safe, parents should:

- Supervise children under the age of 8

- Collect and discard all broken balloon pieces as soon as it breaks

Yes we do, send us an email at info@lilytheswan.com for more information.

Of course! We love to create things especially for you. Please send an email to info@lilytheswan.com with your ideas and quantities required and we will take it from there and get back to you.

Yes, we do! If you’re interested in becoming are seller please send an email to wholesale@lilytheswan.com and we would send you an application form.

Shipping & Delivery

All orders are processed, dispatched and delivered within 3-5 Business days.

We use Royal Mail to deliver our parcels.

A tracking number will be sent to you once your parcel has been dispatched.

*Business days are Monday to Friday excluding Bank Holidays.

Need your kit quicker? For expedited delivery contact us on info@lilytheswan.com prior to placing an order with the subject line "URGENT". We will do our best to accommodate your requests.

Yes we do for custom orders only! Please contact us for more details.

Once the package has left our warehouse, it's more effective to contact the courier directly. Have your tracking information handy so they can help you track it down. 

We ship to all postcodes in England, Wales, Northern Ireland and mainland Scotland, however the postcodes listed below might have longer delivery times and might incur additional delivery charges.

Mainland UK: AB30-56 Aberdeen; IV21-28, 40, 52, 54Inverness; KW1-14 Caithness; PA28-38 Argyll, PH15, 17-26 Perthshire; PH49 Ballachulish; PH50 Kinlochleven.

Islands: HS1 Stornoway (Lewis); KA27 Aaron; KA28 Cumbrae;KW15 Kirkwall; KW16 Stormness, Town only; PA29 (0-9), PA41 Gigha; PA42-49 Islay;PA60 Jura; PA77 Tiree; ZE1 Lerwick (Shetlands); HS3 Harris; HS4 Scalpay; HS5Leverburgh; HS6 N Uist; HS7 Benbecula; HS8 Erisksay; HS8 S Uist; HS9 Castlebay(Barra); IV41-51, 55-56 Skye.

GY1 Herm only (Channel Islands); GY9 Sark (Channel Islands);HS2 Lewis; PA61 Colonsay; PA62-75 Mull; PA78-Coll; ZE2-3 Shetlands.

KW16-17 Orkney; PH30Corrour; PH41 Mallaig; PH42 Eigg &Muck; PH43-44 Isle of Rum & Canna.

Please note that deliveries to the Channel Islands and the Isle of Man may be subject to Customs checks which will result in extended delivery delays.

We are so sorry to hear that your package may be lost or stolen! The first step would be to contact the shipping carrier provided in your tracking email or your local post office with your tracking details. Then email us at info@lilytheswan.com with your order number and would do our best to track your package down.

Payments

We accept all major cards including American Express, Visa and MasterCard credit and debit cards.

Our payments platform are data encrypted, PCI compliant and support 3D secure checkouts.

Please ensure that the billing address entered on your order matches the address the payment card is registered to.

We also accept bank transfers – send an email to info@lilytheswan.com for more details.

You can be assured that shopping with Lily The Swan is safe!

We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details.

Orders

Once you've placed your order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you; this can take up to 30 minutes to arrive in your inbox- so hold tight!

Once our team at our warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.

If you have not received your order confirmation please check your Junk/Spam folder, sometimes good things end up there by mistake.

Still not got it? Please fill in the Contact us form.

Unfortunately, our current systems do not accommodate changes however orders can be cancelled within 12 hours of placing them.

Please let us know of changes ASAP.  After the package has left our warehouse, we may not be able to make any changes. If the package is returned by the carrier, we will be happy to issue a refund for the items, or re-ship to a new address, but you will be responsible for all shipping charges incurred.

All orders can be cancelled within 12 hours of placing an order. It will take 5 -10business days for monies to be refunded to card used for purchase.

We're sorry to hear that you've received an incorrect or faulty item. So, we can get this sorted for you, please drop us a message at orders@lilytheswan.com with the following info:

- Your name

- Your order number

- Product name (this can be found on your order confirmation email)

- Picture of the fault / incorrect item

We are very sorry if you have received a wrong or faulty item and will do all we can to rectify that situation with urgency! Please let us know what you ordered and what you received in its place.  Missing, incorrect, or damaged items must be reported to us within 14days of receipt of the package.   Please keep the entire contents of the package as we may need photos of the damaged parcel in order to file a claim.

Your order should arrive to you of highest quality, if your order is damaged during delivery please send us an email at info@lilytheswan.com with picture evidence.

Returns & Refunds

We want you to be happy with your order so we offer a 100% Satisfaction guarantee. If for any reason you don't love your items they can be returned within 14 days of the order date. All we ask is that goods are returned to us unused and in their original unopened packaging.

Custom and bespoke kits can only be returned if the goods are faulty.

To speed up the process, please send us an email to returns@lilytheswan.com first and we'll give you instructions on where to send your return.

Please note that we, unfortunately, will be unable to issue refunds or honour returns based on balloon breakage as a result of improper usage.

For more information please read our Returns policy here.

Unfortunately, we don’t offer exchanges. Simply return your item(s) and reorder. Please see our Returns policy for more information.

Other

Occasionally we may offer seasonal discounts and special offers. The best way to find out about discounts and offers is via our newsletter - sign up to our mailing list to be first to know about any of our offers!

Our website only allows for one discount code at a time. Is it possible you are“stacking” discounts? Our systems allow only one discount code per online order.

Still need help? Please fill in the Contact us form.

Oh no! This is probably because our advertised products usually sell out very quickly so it may be that they are no longer in stock!

If you have any other questions or queries then please don't hesitate to fill in the Contact us form or drop as an email on info@lilytheswan.com, we would love to hear from you.

Thank you for Shopping with us !